Academic Technology Support Specialist - Flex Schedule

$35,000 - $40,000 yearly
  • Peerceptiv
  • Remote (Pittsburgh, PA, USA)
  • Sep 14, 2020
Full time   Advising/Counseling/Support Computer & Web Services, Info Technology

Job Description

Peerceptiv, a Pittsburgh-based leader in collaborative learning technologies, is seeking a highly motivated individual with a background in education who is looking for a more flexible employment schedule. An ideal candidate would be available for work at the office in East Liberty and from home for 4 to 6 hours on weekdays, along with additional hours addressing support inquiries on select weekday evenings and weekends.

The primary role of the Academic Technology Support Specialist will be to assist the Customer Support Manager, including:

  • Responding to instructor and learner email Support inquiries using Zendesk work order tracking software, and coordinating customer requirements and technical issues with others in the company.
  • Actively monitoring ongoing coursework for key customers, including campus-wide accounts and customers with special strategic significance.
  • Providing Zoom video conferencing support for customers on an as-needed and scheduled-in-advance basis.
  • Course and assignment development support, including rubric consultation.
  • Assist in updating tasks in the Jira project tracking software.
  • Updating the Peerceptiv online Help resources.
  • Supporting the technical development team in software testing and quality assurance.

The position is also expected to include a variety of administrative and market development activities that support company growth.

This will begin as a contract position, with the expectation that this person will become a full-time employee (on the same flexible work schedule), with benefits, within a three to six month time period.

As an emerging, early-stage company, Peerceptiv offers exceptional opportunity for task versatility and personal growth. 

 

Preferred and Required Qualifications

This person must live in the Pittsburgh area. Necessary qualifications include a background in education (preferably at secondary or post-secondary), a BA or BS degree, good technical expertise, and outstanding customer relationship skills.

Application Details

Please send resume and cover letter describing background in education to info@peerceptiv.com.  

 

When inquiring or applying for this job opening, please also reference AcademicCareers.com

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at Peerceptiv and at other institutions of higher education in the region on www.AcademicCareers.com