Patient Care Coordinator (TEMP TO PERM)

  • Parker University
  • Dallas, TX, USA
  • Sep 11, 2020
Full time   Assistant, Secretary & Executive Assistant Other Administrative Positions

Job Description


The Patient Care Coordinator will ensure high quality, well-coordinated patient care in the clinic according to Synapse Human Performance Centers guidelines. Ensures all patient needs are met while in the clinic and all follow-up communications are coordinated. This individual will collaborate on all aspects of cash handling, billing, receivables, reconciliation, with an emphasis on communication and customer service.



Job responsibilities include, but are not limited to:

  • Represent Synapse Human Performance Centers professionally in all work-related interactions to include but not limited to dealing with vendors, community members and other healthcare colleagues
  • Answering the telephone in a pleasant and helpful manner while using a multi-line phone system
  • Maintain patient care schedule and keep the office and clinical staff notified of scheduling changes that may require changes in staffing levels
  • Welcome patients and visitors in a timely manner
  • Verify patient information
  • Direct calls, check answering service, distribute accordingly
  • Assist with scheduling of patients, doctors and residents/interns
  • Collaborate with administrative team in clinical problem solving
  • Maintain excellency in patient service relationships, assisting patients with non- medical issues/questions
  • Participate in staff meetings and staff training
  • Participate in ongoing training and assist the team in development and use of EHR systems.
  • Enter, maintain, and retrieve patient’s medical information
  • Maintain patient accounting
  • Obtains revenue by recording and updating financial information, recording and collecting patient charges, filling, and expediting third party claims
  • Maintain business office and clinic inventory
  • Maintain business office equipment
  • Protects patient rights, maintain confidentiality of patient personal, medical, and financial information (HIPAA/ OSHA)
  • Inform administration of operational problems
  • Shipping of supplements or medical devices to patients

Preferred and Required Qualifications


  • High School Diploma or equivalent required; Bachelor’s degree preferred;
  • Experience in accounts receivable management.
  • Insurance verification experience.
  • Preferred experience in a multidisciplinary clinic.
  • Bilingual skills a plus.



  • Ability to perform bookkeeping and/or financial reporting.
  • Knowledge of strategic planning, data management, service quality management, operations planning and evaluation procedures
  • Demonstrate compassion and caring while dealing with others.
  • Adaptable to change, flexibility, and the ability to prioritize tasks.
  • Knowledge of HIPPA and OSHA.
  • Knowledge of services and products offered.
  • Familiar with concepts of neuroscience
  • Critical thinking, time management skills, and conflict resolution.
  • Ability to effectively apply complex mathematical computations and algorithms for planning and problem solving.
  • Language skills: ability to read, write and speak English at an advanced level necessary to effectively articulate complex accounting concepts to beginning and advanced users.

Physical Requirements:

  • Visual acuity to use a keyboard and view a computer terminal. Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp.
  • May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand and walk.
  • Ability to occasionally lift, carry and/or move light to medium weight up to twelve (12) exerting up to twelve (12) pounds of force. 
    Reasonable accommodations may be made to enable individuals with disabilties to perform essential functions. 

Application Details

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