Specialist II, Westpointe Center (Part Time)

  • Salt Lake Community College
  • Salt Lake City, UT, USA
  • Mar 09, 2024
Part time / Adjunct Student Affairs Other Administrative Positions

Job Description

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Specialist II, Westpointe Center (Part Time)

Salt Lake Community College


Position Title: Specialist II, Westpointe Center (Part Time)

Open Internally or Externally: External

If faculty, tenure track status:

Reports to (title):

Department: Student Services North Region

Requisition Number: P24184

Position Type: Replacement

Job Category: Part-Time Staff - Variable

FT/PT: Part-time

Initial Work Location: Westpointe Center

Starting Salary: $15.50-$16.24

Job Open Date: 03/07/2024

Job Close Date:

Open Until Filled: Yes

Priority Review Date:

Job Summary: Support students, staff, faculty, community members, and guests by providingexceptional customer service over the phone and in-person. Assist current andprospective students, sponsoring agencies, and other educational partners by providingaccurate information on college programs and services.

Essential Responsibilities and Duties:

  1. Serve as front-line contact and create a welcoming environment for students, staff, faculty, and community members.
  2. Participate in the daily operation of the center.
  3. Respond courteously and promptly to in-person and telephone inquiries, serving populations in a warm inclusive manner.
  4. Provide accurate, consistent information.
  5. Assist faculty with classroom setup and entry, laptop checkout, supplies, electronic support, and technology.
  6. Checkout program-specific supplies.
  7. Open and close building and classrooms.
  8. Report building/safety issues.
  9. Use college software (Banner, MySLCC, and SLCC website) to trouble-shoot issues with application and registration.
  10. Assist students with the admissions and application process.
  11. Help process transcript requests, residency documentation, enrollment verification forms, and other documents.
  12. Perform functions related to the Information Desk, including knowledge about OneCard, Parking, and Cashiering Services.
  13. Participate in staff meetings and trainings to stay current on college information.
  14. Support other entities within the department through cross-training and filling in as needed.



Essential Responsibilities and Duties Continued:

Minimum Qualifications: High School diploma or GED
One (1) year related work experience
Basic computer skills.
Additional education may be substituted for work experience on a 1:1 basis.

Preferred Qualifications: Experience working in higher education or customer serviceExperience working with diverse populationsExperience in higher education, either as a student or as an employeeBilingual or Multilingual

Knowledge, Skills & Abilities: Excellent customer service skills, cultural competencies, and sensibilities.Ability to work collaboratively with other office staff at a variety of campuses and departments.Organizational and processing skills with a high level of accuracy.Reliability, punctuality, and ability to work independently.Basic computer literacy, including word processing, data management, and internal navigation.Knowledge of general office procedures and etiquetteAbility to use basic office equipment and computer database systems and programs.Ability to safeguard protected information.Ability to communicate effectively with a broad range of diverse people, ability, culture, ethnic background, to maintain good working relationships across the College and community.Ability to work with all groups in a diverse academic, socioeconomic, cultural, and ethnic background of community college students, faculty and staff, including those with disabilities.

Non-Essential Responsibilities and Duties:

Special Instructions: SLCC Westpointe Campus: Monday-Thursday 2:00PM-10:00PM (with flexibility ofleaving earlier)Fridays: OFF

SLCC Highlights: Salt Lake Community College is Utah’s largest open-access college with the most diverse student body in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 11 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment.Salt Lake Community College seeks and values contributions from each community member and welcomes new and diverse perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation come about when diverse voices can speak and collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving diverse students and being a model for inclusive and transformative education.

FLSA:

SLCC Information: Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law.SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options.This position may require the successful completion of a criminal background check.


To apply, please visit: https://jobs.slcc.edu/postings/58282






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