Accounts Resolution Specialist

  • Dominican University
  • River Forest, IL, USA
  • Mar 01, 2024
Full time Business/Financial Affairs/Financial Aid

Job Description

JOB TITLE: Accounts Resolution Specialist
FLSA STATUS:  Non-Exempt, Hourly
DEPARTMENT: Business Office
REPORTS TO: Associate Vice President for Finance and Controller
JOB STATUS: Full-time (37.50 hours/week)
LOCATION: River Forest Campus/some remote
DATE AVAILABLE: Immediate opening
The Accounts Resolution Specialist will play an integral role in resolving outstanding accounts receivable balances, and will support some areas of Accounts Payable. In conjunction with the Associate Director of Accounts Receivable (ADAR), the Accounts Resolution Specialist will work to reduce accounts receivable balances, and will do so by managing, collecting, updating and moving tuition accounts along the collection life-cycle. Management of tuition accounts include regular communication and monitoring. The Accounts Payable support will include check distribution, and vendor verification and update.  
The Accounts Resolution Specialist will have the following duties:
  • Research and resolve past due tuition accounts
  • Assist with reducing Accounts Receivable balances overall
  • Generate aging reports and work in collaboration with team to reduce receivables
  • Communicate with students via written letters, phone, email, text messages or in person
  • Monitor past-due activity and provide good follow-through
  • Keep account notes up to date
  • Devise an effective plan of ongoing monitoring of accounts throughout the cycle
  • Communicate effectively policies around tuition accounts
  • Suggest accounts to the ADAR for external collections
  • Manage Accounts Payable back-end (check collate, distribute and file)
  • Manage new vendors verification and update vendor accounts to Jenzabar
  • Attend trainings and meetings as necessary
  • Perform other duties as requested, delegated or assigned
To support the University's mission of preparing students to pursue truth, to give compassionate service, and to participate in the creation of a more just and humane world. 
  • Associate's degree
  • 2 or more years of experience in managing accounts or projects
  • Must exhibit good professional customer care and service
  • Must possess strong attention to details
  • Strong organizational and communication skills, both written and verbal
  • Ability to manage multiple projects simultaneously, and manage time and deadlines
  • Bachelor's degree
  • Good problem-solving and interpersonal skills
  • Be able to work collaboratively and effectively in a team environment 
  • Proficient in MS Excel, Word 
  • Accounting major or adequate experience
  • Accounts Receivable, Accounts Payable, or collections experience is a plus
  • Jenzabar experience 
Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago. Dominican University is accredited by the Higher Learning Commission as a baccalaureate, master's, and doctoral degree-granting institution. It is highly regarded for its academic rigor and thoughtful accompaniment of students, its intentional affordability and values-based, relationship-centered learning environment. Dominican currently enrolls over 3,300 students, which includes 2,280 undergraduates and 1,027 graduate students. Sixty-eight percent (68%) of our undergraduate students identify as Latinx, 5% are Black or African American, and 3% are Asian. Under-represented minority students, make up 77% of the DU undergraduate enrollment and 38% of the graduate enrollment. Over 90 percent of undergraduates receive some type of financial aid. Nearly half of all undergraduates are first-generation college students; over half are federal Pell Grant recipients, illustrating their families' level of income; and 58% are eligible for low-income MAP grants from the State of Illinois. Recognized since 2011 as a Hispanic-Serving Institution (HSI), a federal designation of the U.S. Department of Education, Dominican is committed to expanding and enhancing educational opportunities for Latinx students and all students from historically underrepresented groups.
To Apply
Apply online at Applicants will be asked to submit a cover letter and resume with a list of 3 references.
A background screening with credit check is required.
EEO Statement
Dominican University is proud to be an equal opportunity employer and is dedicated to the goal of building an equity-centered faculty and staff committed to teaching, working, and learning in a multicultural environment. Dominican University believes that justice, equity, and inclusion are critical to our growth and development and seek to recruit, develop, and retain from a diverse pool of applicants who bring varied experiences, perspectives, and backgrounds.
If you need accommodations due to a disability, you may contact us at for assistance.


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