Coordinator / International Student Hub

  • Central Michigan University
  • Mt Pleasant, MI 48858, USA
  • Feb 21, 2024
Full time Student Affairs Other Administrative Positions

Job Description


Coordinator / International Student Hub

Position Number: S-3254
Type of Recruitment: External

Position Summary:
This position is responsible for providing day-to-day leadership and the delivery of service to international students in the International Student Hub. Managing a team of student employees, this position coordinates a one-stop-shop for information for international students pursuing degree programs at CMU. Under the direction of the Director of International and Graduate Admissions, the Coordinator will ensure relevant information is readily available to students and delivered with a high degree of accuracy and excellent customer service. The coordinator will also assist with other aspects of international student recruitment and onboarding such as international student orientation, check-in, and issuing or updating 1-20s.

Required Qualifications:
Bachelor’s degree.
One year experience advising international students at the higher education level.
US citizenship or Permanent Residency required per Department of Homeland Security regulations.
Demonstrated ability to learn and apply modern technology and software to position requirements.
Demonstrated organizational and communication skills, both written and verbal, particularly in a cross-cultural environment.
Familiarity with F-1 immigration regulations.
Ability to work in a busy, cross-cultural setting maintaining accuracy and attention to detail.

Preferred Qualifications:
Master’s degree in International Education, Educational Leadership, Student Affairs, or related field.
Two years’ experience as an international student advisor and working with SEVIS.
Competency in a foreign language.
Experience creating and delivering orientation programs or related academic programming at the university level.
Experience working with Terra Dotta or other batch related immigration softwar

Duties & Responsibilities:
Responsible for the coordination and delivery of services to international students in the International Student Hub and other areas of the university as needed.
Hires, trains, and supervises student employees to assist CMU international students with questions they may have about CMU, our processes, policies, and procedures; assists with helping them find services in the Mount Pleasant area.
Develops and maintains a virtual (website) and physical presence that is student focused and is known for a high degree of accuracy, customer service and support to the international student community.
Develops, in collaboration with others, a communication and promotion plan to ensure students and the campus are aware of the services offered in the International Student Hub.
Collaborates with other campus employees and members of the Mount Pleasant community in the pursuit of these duties.
Assists with the planning and implementation of check-in, orientation and other helpful and informational programs for international student onboarding and life at CMU and in Mount Pleasant
Delivers face-to-face and online services to international students.
Assists with issuing and updating I-20s and other documents that are related to international student status.
Identifies emerging student issues and communicates them to the supervisor, anticipates how the university may best serve students.
Functions as part of a team to support and serve international students at CMU.

Supervision Exercised:

Employee Group: Professional & Administrative -Salary
Staff Pay Level:
Pay Range: $38,000 - $48,000
Division: Student Recruitment & Retention
Department: International Recruitment - Admissions
Position Status: Regular
Position End Date:
Employment Status: Full Time
FTE: 1.0
Position Type: 12 month
Weekly Work Schedule: Mon-Fri, 8:00 a.m. - 5:00 p.m. / weekends and evenings as required.
Location: Mount Pleasant, MI
Posting Ends:
Open Until Filled: Yes

About the Department:

About CMU:
Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.

We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.

CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.

Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.

CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.

Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.

CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

CMU Leadership Standards:
Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.

We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.

Please review the Leadership Standards before applying for this position.

Message to Applicants:
Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.

You must submit an on-line application in order to be considered as an applicant for this position.

Cover letters may be addressed to the Hiring Committee.

Position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit application materials before March 5, 2024.

To apply, visit

CMU, an AA/EO institution, strongly and actively strives to increase diversity and provide equal opportunity within its community. CMU does not discriminate against persons based on age, color, disability, ethnicity, familial status, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sex‐based stereotypes, sexual orientation, transgender status, veteran status, or weight (see
If you wish to see “EEO is the Law” posters, please click here.
CMU does not discriminate on the basis of sex in the education program or activity that it operates, including admission and employment, and is required by Title IX of the Education Amendments of 1972 not to discriminate in such a matter.
Inquiries about the application of Title IX can be made to CMU’s Title IX Coordinator, the US Department of Education’s Assistant Secretary, or both.
CMU’s Title IX Coordinator can be reached at:
Phone: 989-774-3253
Office: 103 E. Preston St.
Bovee University Center, suite 306
Mount Pleasant, MI 48858

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