Baltimore, MD United States
Academic Careers Online

Senior Technical Business Analyst

Baltimore City Community College

Job Title: Senior Technical Business Analyst
Job Location: Baltimore , MD
United States
Status: Full-Time
Job Category: Business/financial affairs, financial aid
Application Closing Date: Open Until Filled
Date Posted: 2018-03-12
Industry: Academic/Education

Job Description

Senior Technical Business Analyst
Baltimore City Community College

About Baltimore City Community College

Founded in 1947, Baltimore City Community College (BCCC) is a comprehensive, urban institution accredited by the Middle States Commission on Higher Education. The College’s campus is located in West Baltimore; the institution also has several satellite locations throughout the city. With its broad range of degree and certificate programs, affordable tuition, and extensive outreach, BCCC offers educational opportunities to the citizens of Baltimore City and throughout the state of Maryland. BCCC serves more than 15,000* students annually, providing credits that transfer to four-year colleges and universities as well as workforce training leading directly to job placement. The College is proud of the fact that 100** nations are represented within the student body.

* Based on annual unduplicated credit and non-credit headcount for FY 2016. **Based on fall 2015 credit enrollment.

Description/Job Summary

Overview of position: Summary of position’s responsibilities: The Senior Technical Business Analyst position supports BCCC’s Strategic Goals. The position may provide supervision and / or mentoring to employees in IT Customer Consultant roles. The position is responsible for managing the integration of all BCCC systems and third party systems.  Responsibilities also include designing, architecting, implementing, and maintaining the College’s ERP, Data warehouse, reporting and analytic infrastructure, automated workflow capabilities, and other third party interfaces. This position develops and recommends technical infrastructure and data best practice standards, procedures, strategies.  This person in this position must also keep abreast of technical changes in the higher education technology sub-sector.

Knowledge, Skills and Ability:

  • Promotes and maintains a favorable work environment for oneself and others to assist in meeting the overall mission of Baltimore City Community College.
  • Acts as a team player and supports the values, mission, and strategic goals of the College
  • Possess strong oral and written communication skills.
  • Provides high-quality work under tight deadlines.
  • Works collaboratively in a diverse college environment 

A Senior Technical Business Analyst is responsible for:

  1. Consulting with clients to gather information about program needs, objectives, functions, features and input and output requirements;
  2. Gathering requirements on reports and analytic requirements of ITS clients
  3. Serving as a technical subject matter expert on ERP technical infrastructure based on the best industry practices;
  4. Providing supervisory and mentoring support to Customer Consultants in the IT department
  5. Managing and providing resolution to technical support issues of ERP Technical Infrastructure and Security Benchmarks;
  6. Designing and implementing detailed data models to meet reporting and analytic needs;
  7. Working with the ERP User community and Project Management Office (PMO) Consultants, and ERP Vendor Implementation Team on applicable projects to ensure successful project outcomes;
  8. Monitoring performance of programs after implementation;

(This is a summary of the functions of the position and is not all inclusive of the responsibilities)

Job Requirements

Minimum Qualifications:
Education: Bachelor’s Degree from an accredited college or university in Computer Information Technology, Business Administration, Management Information Systems, Computer Science or other information technology related field to include course work in database management systems.

  • Five years’ experience as a technical lead in the management of large and complex systems serving over 10,000 – 25,000 individual identities. 
  • Experience managing software product development.
  • Strong project management skills.
  • Experience gathering user requirements and translating those requirement to actionable technology or process changes.
  • Ability to fully leverage all technology resources in addressing opportunities for change.
  • Supervisory and mentoring experience.
  • Ability to meet firm deadlines in a fast-paced environment.
  • Effective communicator both in writing and orally.
  • Knowledge of and experience working with 2 or more ERP technologies (on the premise and in the cloud) is strongly desired:
  • Experience with scalable web stack technologies (e.g. various web application servers, browsers and web services, frameworks and databases);
  • Programming language experience (COBOL, C, C++, Java, PowerShell, Python, VIM, .NET.
  • Experience in Windows OS, Linux, UNIX, TCP/IP, Cloud).
  • Experience supporting and promoting change in user procedures, user practices and user processes
  • Working knowledge of SQL, Visualization tool, Predictive Analytics, and reporting tools

Preferred Qualifications:

  • Master's degree in related field
  • Working knowledge of ITIL V.3, CISSP certification
  • Working knowledge of PMBOK
  • Experience working in a project management office
  • Exposure to Scrum and Agile methodologies
  • Technical Architecture experience in non-distributed and distribute environments
  • Experience in Higher Education
  • Thorough understanding of System Development Life Cycle (SDLC)
  • Six to ten years’ experience in implementing and managing ERP under UNIX, Linux/Windows
  • Understanding of FERPA and HIPAA-regulated environment is strongly desired
  • Multiple years of experience developing SQL, reports, and analytics

Information and Application Process Instructions

Why Work at BCCC?

Baltimore City Community College (BCCC) is a crossroads of diverse peoples, of learning and work, and the multiplicity of stakeholders we serve: individuals, businesses, government and educational institutions of the community at large.

Our employees enjoy a collegial environment that is both challenging and welcoming. We stay innovative as we strive to be the leader in providing quality education that responds to and meets the needs of a diverse population of learners. Students come here to change their lives through education.

BCCC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, protected veteran status, genetic information, or any other basis protected by law.

Applications: Please apply online.

Explore this and other current employment opportunities at BCCC by visiting the search openings listed at Baltimore City Community College jobs

When inquiring or applying for this position, please reference

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities within Baltimore City Community College and at other institutions of higher education in the region on

To obtain more information or to submit your resume you can contact Human Resources Department as shown below. If you apply for this position, please say you saw it first on Thank you.

Human Resources Department
Please Apply as Included Above

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