Assistant Director, Residential Life Assessment and Operations
University of Hartford
Develops and implements assessment plans for the ORL including, but not limited to, student satisfaction and learning outcomes surveys in an effort to support high occupancy levels. Develops survey questions, utilizes survey tools, executes surveys and interprets results in an effort to forecast trends and recommend innovative and creative short and long range programming initiatives to increase student engagement. Leads departmental research activities in an effort to provide recommendations on trends and student needs.
Reviews, maitains and updates departmental manuals, providing feedback to ORL staff regarding changes to processes and/or procedures. Documents procedures and creates training materials in an effort to provide resources and standards for all ORL staff. Creates, analyzes and provides weekly occupancy reports to the Assistant Vice President for Residential Life noting trends and documenting issues of concern.
Establishes, cultivates and maintains effective working relationships with internal constituencies including, but not limited to, Facilities and Public Safety in an effort to support the academic and personal growth and success of University students. Provides oversight and evaluation to ORL administrative office staff and works to foster effective and collaborative partnerships within ORL, Student Affairs and other departments within the university.
Serves as a Campus Security Authority (CSA) with regard to Clery Act reporting. Serves on internal committees including, but not limited to, the Capacity Committee, the Data Standards Committee, the Retention Task Force, as necessary and appropriate. Represents the ORL on various external committees as necessary and/or appropriate.
Maintains a student-centered approach by providing a quality customer service experience to current and prospective students, parents, faculty and staff by clarifying policy, addressing residential life concerns and answering inquiries in a timely and collegial fashion. Serves in an administrative on-call rotation in support of the Universityís students, Resident Assistants and Resident Directors.
Partners with and services as the primary liaison with the Office of Marketing and Communications in an effort to provide effective departmental marketing materials designed to attract and retain students.
Interested applicants should apply via the University of Hartford's online applicant tracking system:
The University is an Equal Employment Opportunity and Affirmative Action employer, Male/Female/Disabled/Veteran (EEO/AA/M/F/D/V). Women and minorities are encouraged to apply.
The University of Hartford will recruit, hire, train and promote the most qualified persons in all job classifications without regard to race, color, sex, age, religion, national and ethnic origin, disability, marital status, sexual orientation, gender identity or expression, veteran status, genetic information or any other protected class under applicable law.
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