Student Accounts Manager
Otis College of Art and Design
Otis College of Art and Design is currently accepting applications for a Student Accounts Manager. The Student Accounts Manager supports the Director of Student Accounts in handling all administrative and accounting duties within the Student Accounts Office. The manager ensures that all transactions, processing, balancing, reconciliations and related accounting functions are performed in an accurate and timely manner. The manager works directly with IT to ensure efficient technical operations for the office including: implementation, maintenance, and testing of the student accounts receivable system; all third party software applications; and internal applications. The manager assists in providing leadership and helps develop policies and procedures for the Student Accounts office. The manager serves as the front line contact for internal customers and external vendors in regards to complaints and other operational needs. The manager serves as the first point of contact for other staff for training and other operational assistance. This position reports directly to the Director of Student Accounts.
- Supports the Director of Student Accounts with day-to-day administrative and accounting transactions related to student accounts.
- Works with IT to implement new services, test patches for upgrades, troubleshoot issues, and generate student bills and associated reports. Serves as the primary point of contact for IT matters regarding the maintenance of the accounts receivable system and other related databases and reporting systems. Informs supervisor of all IT-related updates.
- Analyzes student accounts to determine financial obligations to the College. Reviews daily feed of receivables to the general ledger and resolves discrepancies. Provides timely and accurate processing of student accounts.
- Counsels students and parents on financial matters. Reviews charges, clarifies delinquent balances, and explains financial obligations and payment plan terms. Offers solutions or alternatives (i.e., financial aid awards) to assist students in settlement of financial obligations.
- Reviews and reconciles accounts for accuracy and completeness before supervisor’s final audit. Processes tuition adjustments, including refunds, as needed. Works with vendors to ensure account accuracy and payment delivery. Completes promissory notes. Makes exceptions as appropriate.
- Reconciles reports from collection and billing agencies. Interacts with collection agencies, payment vendors, and billing agencies, as needed.
- Reconciles individual student accounts, line by line, using data extracted from various databases and online systems. Ensures accuracy of financial records and all transactions. Provides student payment information to the Business Office. Ensures correct billing of individual accounts.
- Investigates delinquent accounts, prepares follow-up correspondence as required (i.e., bill notifications and billing files, third party billing, etc.) and pursues collection in accordance with departmental guidelines.
- Maintains and updates database to ensure accuracy of information. Processes online adjustments to update account balances. Posts payments, late payment charges, fees, and various fines. Places accounts on hold and/or removes holds. Posts checks with insufficient funds and tracks repayment. Balances all payment plan invoices.
- Evaluates students’ non-financial issues and refers students to appropriate Student Affairs departments. Serves as a first-line point of contact for other College offices and financial institutions to facilitate problem resolutions.
- Makes recommendations to enhance and/or improve student financial services in the areas of payment plans, student loan processing, tuition deferment programs, and other related programs offered.
- Performs other related duties as assigned.
Bachelor’s degree required or combination of experience/education as substitute for minimum education. A minimum of two (2) years related work experience is required.
Supervisory experience is a plus.
Individual must have a working knowledge of analyzing and balancing student tuition accounts and a general understanding of financial aid regulations. Individual must have a strong aptitude for math. Knowledge of Perkins Loans procedures is desired. Strong verbal and written communication skills required.
Excellent customer service skills are necessary. Individual must have demonstrated proficiency using Microsoft Office programs, including Excel, Word, and Access.
Individuals must be detail-oriented. Fast but accurate data entry skills necessary.
Experience inputting data using a ten (10) key pad or keyboard is necessary.
Interested candidates must apply via Otisí website at https://otis.simplehire.com to be considered for the position.
When inquiring or applying for this job opening, please also reference AcademicCareers.com
Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities at Otis College of Art and Design and at other institutions of higher education in the region on www.AcademicCareers.com