Academic Careers Online

Network/Server Support Specialist III

Dallas County Community College District

Job Title: Network/Server Support Specialist III
Job Location: Dallas, TX
United States
Status: Full-Time
Job Category: Computer services, info technology
Application Closing Date: Open Until Filled

Job Description

Network/Server Support Specialist III
Dallas County Community College District

Job no: 495328
Work type: Full-time
Location: Richland - Garland WorkForce
Work Schedule: Monday-Friday 8:00-5:00 (Some nights and weekends)

Salary Range (Full-Time)
$4,083.33 mo. - $4,695.83 mo. (dependent on experience and other considerations)

Hourly Rate (Part-Time)
$23.56 per hour

Position Type

Position Summary
A blended position with primary responsibility of performing complex network support functions and support of PC systems located within the assigned lab(s) and/or building(s). Works with administrative/educational support applications and network activities. Works under general supervision with moderate latitude.

Essential Duties and Responsibilities
Maintain a high degree of expertise to research, analyze, evaluate and recommend network and application and operating system software/hardware. Installs, maintains and enhances selected network operating system and network system software. Monitors network performance and resource utilization. Serves as a liaison with various location personnel involved with supporting and maintaining network operating system and network system software. Serves as a technical resource. Responsible for applicable network security. Performs routine backups and archival of files stored on the network to assist in recovery efforts. Installs Novell client, reset passwords, and set rights. Maintains the operating system and security software utilized on the network, including the addition of new users to the network and the establishment of rights and privileges. Maintains the local area network or wide area network, cable and hub installations, inventories, and other related duties. May monitor location software licensing compliance. May be responsible for hardware asset management. Provides expert input in the planning, developing, and implanting of network-client software and/or revisions/updates to existing applications. Assists in the development of policies and procedures related to network systems and facilities. May review and write technical specifications for software/hardware. Provides, with other members of workgroup, 24 hour/7 day a week on-call support. May provide guidance and/or direction to lower level specialists. Performs related duties as assigned.

This position will support college offices, labs, classrooms, media equipment, security cameras and phones for the Richland College Campuses and other college off-site locations as identified or needed. The position will install, setup and maintain college servers, computers, phones and media equipment for classrooms, labs and offices. This position will setup and maintain a classroom application server for courses being presented or taught at all college locations as needed. This position will also coordinate with other college IT staff to provide system images, updates and virus protection to all computers and servers the college supports. This position will support presentations and events as needed. The position will be responsible for supporting and maintaining the video wall equipment and electronic information signage on the campus(s). The position will be asked to work as a member of the team to identify and resolve network and system issues where they occur. This position will be asked to participate in the purchasing process for software, hardware and equipment. The position will be responsible for IT inventory at all assigned college locations. The position will be asked to research new and existing hardware and software being considered. The position will also represent Richland College during meetings and events with vendors and other businesses as needed.  Extensive walking may be required for this position.   The ability to travel between campuses is a requirement.

A working knowledge of the following is a plus: Microsoft Office, Active Directory, Script file creation, VMware,  and SQL.

* This position will be required to work nights and weekends, as needed.

Job Requirements

Required Knowledge, Skills & Abilities
Requires intermediate knowledge of all facets of complex network system environments, such as Unix, Novell NetWare, and/or Windows NT Server. Ability to communicate effectively both orally and in writing with a wide variety of external professionals and in-house staff from diverse backgrounds. Strong knowledge and experience providing effective customer service.

Physical Requirements
May be required to lift and move materials and equipment weighing up to 50 pounds.

Minimum Knowledge and Experience
Bachelor's degree or higher plus two years of experience in a complex network system environment or Associate’s degree plus four years’ experience in a complex network system environment or graduation from high school or equivalent plus six years of experience in a complex network system. Official transcript will be required.  *** Will be subject to a criminal background check and fingerprinting. ***

Information and Application Process Instructions

To Apply Visit:

The seven independently accredited colleges of the Dallas County Community College District are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression.

Dallas County Community College District complies with the Americans with Disabilities and Veterans Act. If you require special accommodations in order to apply for a position, please contact Cynthia Brown, District Human Resources Office, at 214-378-1501.

When inquiring or applying for this position, please also reference

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities within the Dallas County Community College District and at other institutions of higher education in the region on

To obtain more information or to submit your resume you can contact Human Resources Department as shown below. If you apply for this position, please say you saw it first on Thank you.

Human Resources Department
Please Apply as Included Above

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