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Information Desk Representative

Dallas County Community College District

Job Title: Information Desk Representative
Job Location: Dallas , TX
United States
Status: Full-Time
Job Category: Other Administrative Positions
Application Closing Date: Open Until Filled
Date Posted: 2017-11-26
Industry: Academic/Education

Job Description


Information Desk Representative
Dallas County Community College District

Job no: 496266
Work type: Full-time
Location: North Lake
Work Schedule: Monday-Friday (8:00-5:00)


Job Title Code
CAG

Salary Level
N02

Salary Range (Full-Time)
$2,666.67 mo. - $3,066.67 mo. (dependent on experience and other considerations)

Hourly Rate (Part-Time)

$15.38 per hour
 
Business Travel


FLSA
Non-Exempt

Position Type
Staff

Position Summary
Provides support services for a large volume of calls and/or in person traffic originating from the location’s main numbers and/or college main student/visitor traffic area(s). Exercises a high level of initiative and independent judgment in answering questions, in filling requests for information, and directing visitors to correct individuals/departments.

Job Requirements

Required Knowledge, Skills & Abilities
Excellent interpersonal and customer service skills – being courteous, professional, and helpful. Excellent active listening skills requiring listening patiently to the points made, to wait to speak until others have finished, and to ask appropriate questions when necessary, and relay information to others when necessary. Advanced knowledge of computer technology to access data, generate reports, maintain data and information, and communicate with others. Ability to interpret and apply administrative and departmental policies, regulations and rules. Ability to follow complex oral and written instructions. Ability to communicate with a wide variety of individuals from diverse backgrounds. Strong knowledge and experience providing effective customer service.

Physical Requirements
Works with light easy to handle materials requiring little physical effort. Work performed may be tiring, repetitious, and stressful as they may spend all day answering continuously ringing telephones and sometimes encounter difficult or irate callers/visitors.

Minimum Knowledge and Experience
Associate’s degree or higher plus two years of highly responsible experience working as an administrative assistant or highly visible receptionist/customer service position or graduation from high school or equivalent plus four years of highly responsible experience working as an administrative assistant or highly visible receptionist/customer service position. Official transcripts will be required. ***Will be subject to a criminal background check.  Some positions may be subject to a fingerprint check.***

Information and Application Process Instructions

To Apply Visit:http://opportunities.dcccd.edu/cw/en-us/listing/

The seven independently accredited colleges of the Dallas County Community College District are part of an equal opportunity system that provides education and employment opportunities without discrimination on the basis of race, color, religion, national origin, sex, disability, age, sexual orientation, gender identity or gender expression.

Dallas County Community College District complies with the Americans with Disabilities and Veterans Act. If you require special accommodations in order to apply for a position, please contact Cynthia Brown, District Human Resources Office, at 214-378-1501.



When inquiring or applying for this position, please also reference AcademicCareers.com

Applicants with dual-career considerations can find university jobs such as professor jobs, dean jobs, chair / department head jobs, and other faculty jobs and employment opportunities within the Dallas County Community College District and at other institutions of higher education in the region on www.AcademicCareers.com

To obtain more information or to submit your resume you can contact Human Resources Department as shown below. If you apply for this position, please say you saw it first on www.AcademicCareers.com. Thank you.

Human Resources Department
Please Apply as Included Above


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